Last updated: 11 November 2026
Keep your bill. We need the original bill to process any return, exchange or refund.
What you can return
- Packed groceries and household items that are damaged, leaking, expired or different from what was billed: within 7 days of purchase.
- Unopened packed items in original condition that you no longer need: exchange within 7 days of purchase.
- Fresh items such as vegetables, fruits, milk, curd, bread and eggs with a quality problem: on the day of purchase, or at the time of delivery for home orders.
What we cannot take back
- Opened or used items, unless they are defective.
- Items without the original bill or with the MRP label removed.
- Loose items sold by weight once they leave the store, unless there is a quality problem.
- Personal care, baby care and innerwear items once the seal is broken.
- Items bought on clearance marked "no return".
How to return
- Bring the item and the bill to the customer service counter during store hours.
- For home delivery orders, check your bags when they arrive and hand back any wrong or damaged item to the delivery person, or call us the same day.
Refunds
- Approved returns are exchanged for the same item, or refunded if you prefer.
- Cash purchases are refunded in cash at the counter.
- UPI and card purchases are refunded to the same account or card, normally within 5 to 7 working days depending on your bank.
- If an item was bought on an offer, the refund is the amount you actually paid.
Manufacturer warranty
Small appliances and similar goods with a manufacturer warranty are serviced by the brand's service centre. Our staff will help you with the contact details.
Contact
Questions about this policy? Call +91 75388 58892 or speak to the manager at the store.